The average person in the US spends over 4.5 hours scrolling on their phone each day. That’s not even counting the scrolling many of us do on our work computer—through websites, messages, spreadsheets, articles, etc. It’s a wonder we have time for anything else. In fact, I bet you’re scrolling right now.
There are several ways to scroll a webpage, but they all work pretty much the same way. Whether you’re tickling a trackpad, manipulating a mouse wheel, or smearing your finger up a rectangle of glass—you know what to expect:
- Scrolling a little moves the page a little.
- Scrolling a lot moves the page a lot.
- Scrolling slowly moves the page slowly.
- Scrolling quickly moves the page quickly.
These are simple expectations that get continually reinforced nearly every minute we’re on our devices. So it’s understandable that when those expectations are disrupted, users can become disoriented, frustrated, or confused.